Business Acumen – Nature or Nurture? Ross School of Business’ Professor Ray Reilly Shares Valuable New Insight on the ...

Ray Reilly, professor of business administration at the Ross School of Business, University of Michigan, tells the story of an eleven year old girl working in her parents’ shoe store whom the customers flock to, as she implicitly understands their needs and helps them in making their choices â€" she displays great customer service skill. But she also has re-organised the shop store-room to make ...